Support Center

The BlueSuite support center is a collection of guides and resources to help you get the most out of your BlueSuite experience. Support guides are organized by module and tag below to help you find the information you need.

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Invoices

Payment Schedules: Deposits and Installment Invoices

Split a one-time job into a quote deposit and installment invoices. Learn to set up a schedule, create invoices, track payments, and understand editing limits.

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Invoices

Create, send, and track professional invoices with optional online payment. Bill customers repeatedly through recurring jobs that invoice automatically as each visit is completed.

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Jobs

Payment Schedules: Deposits and Installment Invoices

Split a one-time job into a quote deposit and installment invoices. Learn to set up a schedule, create invoices, track payments, and understand editing limits.

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Job Forms

Build job forms with checklists, questionnaires, and intake fields. Attach them to jobs, requests, and service plans, mark fields as required, and track completion before closing out work.

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Service Plans

Set up recurring service plans in BlueSuite to automate scheduling, invoicing, and client management for your maintenance and subscription services.

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Recurring Appointments, Jobs, & Invoices

Set up repeat service schedules that bill per visit. An invoice is created and sent automatically each time an appointment is completed, with optional autopay.

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Creating & Managing Jobs

Create and manage jobs to track work in progress, schedule appointments, log expenses, handle change orders, and let jobs update their own status and close themselves when the work is done and paid.

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Payments

Payment Schedules: Deposits and Installment Invoices

Split a one-time job into a quote deposit and installment invoices. Learn to set up a schedule, create invoices, track payments, and understand editing limits.

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Customer Financing Through BlueSuite: Stripe Setup Guide

Customer financing through BlueSuite lets eligible customers pay over time through Stripe. Available options may include Affirm, Klarna, and Sunbit. […]

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Payments

Accept online payments through Stripe, configure processing fees, tips, and payment instructions for invoices, quotes, and service plans.

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Saved Payment Methods

Securely store customer payment methods on file and charge them directly from invoices to collect payments faster and reduce late invoices.

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Quotes

Payment Schedules: Deposits and Installment Invoices

Split a one-time job into a quote deposit and installment invoices. Learn to set up a schedule, create invoices, track payments, and understand editing limits.

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Optional Line Items in Quotes

Add optional line items to quotes so customers can select which services they want included before approving. The total updates in real time.

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Create Quote Templates

Save reusable quote templates with preset services, pricing, and messaging so you can send professional quotes in seconds without starting from scratch.

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Creating and Managing Quotes

Create and manage quotes, receive customer signatures in the iOS or Android app, collect required deposits, and download signed PDFs.

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Schedule

Team Tracking: Setup, Daily Activity & Troubleshooting

Set up Team Tracking, choose who shares locations, configure phone permissions and working hours, and understand daily activity, stops, accuracy, and reporting gaps.

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Route Optimization

Optimize your team’s daily routes with one click. BlueSuite reorders stops based on each team member’s starting location and drive time between appointments, keeping everything within business hours.

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Time Tracking in BlueSuite

Log hours against jobs, requests, and quotes, log time straight from a job, submit weekly timesheets for approval, and see what a job cost in labor.

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Scheduling Events & Appointments

Create one-time and recurring events, book appointments, and understand how appointment statuses drive job progress and billing.

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Users

Team Tracking: Setup, Daily Activity & Troubleshooting

Set up Team Tracking, choose who shares locations, configure phone permissions and working hours, and understand daily activity, stops, accuracy, and reporting gaps.

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Inviting Users to Your Workspace in BlueSuite

Learn how to invite team members to your BlueSuite workspace, assign roles, and walk them through accepting the invitation and logging in.

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Understanding User Roles & Permissions

Choose team roles and adjust module access, pricing, payment permissions, and other data visibility settings. Understand Owner-only billing and record-level limits.

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Workspace Settings

Team Tracking: Setup, Daily Activity & Troubleshooting

Set up Team Tracking, choose who shares locations, configure phone permissions and working hours, and understand daily activity, stops, accuracy, and reporting gaps.

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How to Use Tags

Label contacts, requests, quotes, jobs, and invoices with color-coded tags so you can filter your lists your own way. Tags are internal and customers never see them.

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Client Portal Setup

Give your customers a branded portal to view requests, quotes, invoices, and appointments, submit new requests, and pay invoices online.

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Review Solicitation: Collect Customer Reviews & Feedback

BlueSuite review solicitation asks customers for a review after you finish their work, automatically or by hand, over email or SMS. Happy customers are pointed at your public review platforms and everyone else gives private feedback.

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How to Use Custom Fields

Add custom fields to contacts, quotes, jobs, invoices, and requests to track unique data that matters to your business like lead sources and preferences.

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Upload Company Logo and Set Brand Colors

Upload your company logo and set primary and secondary brand colors that appear on quotes, invoices, and your BlueSuite marketing website.

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Expenses

Tracking Expenses

Record what your business spends, against a job, against a single appointment, or on its own, and categorize it with your own accounting codes.

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Requests

Client Forms and Online Booking

Build forms your customers fill out, share them by link or embed them on your website, and let customers book a real appointment time that lands on your team’s calendar.

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Job Forms

Build job forms with checklists, questionnaires, and intake fields. Attach them to jobs, requests, and service plans, mark fields as required, and track completion before closing out work.

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Managing Requests

Capture and manage inbound job inquiries from customers. Requests is an optional module you turn on in workspace settings. Create requests manually, from a form on your website, or from a link or QR code you share.

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Contacts

Properties

Properties are the physical locations you service. Learn how properties link to contacts, how to add per-property contacts like tenants and site managers, and how properties flow through requests, quotes, jobs, and invoices.

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How to Import Contacts

Import your existing contacts into BlueSuite from a CSV file. This guide covers file formatting, field mapping, and completing the import step by step.

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Setting Up International Addresses

Enable international address formats in BlueSuite by updating your workspace country setting. Fields like province and postal code adjust automatically.

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Creating and Managing Contacts

Create and organize contacts, keep customer details current, record SMS consent, and plan follow-up tasks.

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Equipment

Installed Equipment

Track the water heaters, furnaces, and other equipment you install and service at customer properties. Keep service history, and send warranty and replacement reminders to your team and your customers.

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Company Equipment

Keep a record of the vehicles, trailers, tools, and machines your company owns. Track purchase details, warranties, and serial numbers, log maintenance and repairs, and get automatic reminders for replacements and upkeep.

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Integrations

ChatGPT Plugin

Use the BlueSuite ChatGPT plugin to manage contacts, create quotes, send invoices, track jobs, and schedule appointments using natural language or voice inside ChatGPT.

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Zapier Integration

Connect BlueSuite to 7,000+ apps with Zapier. Automate workflows when requests, quotes, jobs, or invoices are created, sent, accepted, or paid.

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Mailchimp Integration

Connect BlueSuite to Mailchimp and create workflows that automatically sync contacts to your audience when events like new contacts, quote acceptances, or invoice payments occur.

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Set Up Google Calendar Sync

Sync your BlueSuite schedule to Google Calendar so your team can see workspace events in the calendar they already use every day.

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Embedding Forms on Your Website

Paste a BlueSuite form onto any website with one snippet. No API key, no iframe, and it inherits your site’s fonts and colors.

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QuickBooks Integration

This guide explains how to set up and use the QuickBooks integration to keep your accounting in sync with BlueSuite.

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Communication

Comments

Leave comments on jobs, quotes, invoices, and more to keep your team in the loop. Tag teammates with @mentions and get notified about replies.

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Notifications

SMS Text Notifications

Send automated text messages for appointment confirmations, reminders, overdue invoices, and payment receipts to keep customers informed.

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Email Notifications

Configure team and customer notifications, choose delivery channels, adjust follow-up reminders, and check why a message is missing.

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Website

Edit and Manage Your WordPress Website

A high-level overview of editing your BlueSuite WordPress website, including where to find pages, blog posts, locations, and testimonials.

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AI Website Builder

Create a professional WordPress website in minutes using BlueSuite’s AI website builder. Enter your business details, services, and locations to get started.

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Pointing DNS to BlueSuite

Point your custom domain to BlueSuite by creating an A record for www, forwarding the apex domain, and setting your domain as primary in website settings.

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Website Quick Start Guide

Learn how to create and manage your BlueSuite marketing website.

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Services

Products & Services

The Products & Services feature in BlueSuite allows you to create, manage, and reuse standard offerings across Invoices, Jobs, and Quotes. You can also create custom items when needed

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